This Privacy Policy explains how CaliVape UK ("we", "us", "our") collects, uses, stores, and protects your personal data when you visit calivape.co.uk or place an order with us. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
CaliVape UK is a UK-based online retailer of premium THC vape products. Our registered address is: Unit 19, Mill Mead Rd, London N17 9QP, United Kingdom. Phone: +44 7376 282584. For data protection queries, contact us at: [sales@calivape.co.uk]
2. What Personal Data We Collect
Data you provide directly:
- Full name and delivery address
- Email address
- Phone number (if provided)
- Payment information (processed securely we do not store card details)
- Messages submitted via contact forms
Data collected automatically:
- IP address and browser type
- Pages visited and time spent on site
- Referring to the website and search terms used
- Device type and operating system
3. How We Use Your Data
- To process and fulfil your orders and arrange delivery
- To send order confirmation and delivery tracking updates
- To respond to customer support enquiries
- To improve our website and product range based on usage patterns
- To comply with our legal obligations
We only process your data where we have a lawful basis primarily contract performance (to fulfil your order) or legal obligation.
4. Cookies
We use essential cookies (required for the site and shopping cart to function), analytics cookies (to understand how visitors use the site), and preference cookies (to remember your settings). You can manage cookie preferences through your browser settings. Non-essential cookies are only placed with your consent.
5. How We Share Your Data
We do not sell or rent your personal data. We share only with:
- Delivery couriers (name and address only, to fulfil your order)
- Payment processors (to complete your transaction securely)
- Analytics providers (aggregated, anonymised data only)
- Law enforcement or regulatory authorities, if legally required
6. Data Retention
We retain order data for 7 years to comply with HMRC requirements. Contact form messages are retained for up to 12 months. You may request deletion of your data at any time see Your Rights below.
7. Your Rights Under UK GDPR
- Right of access: request a copy of the data we hold about you
- Right of correction: request correction of inaccurate data
- Right of erasure: request deletion of your data ("right to be forgotten")
- Right to restrict processing: ask us to limit how we use your data
- Right to data portability: receive your data in a portable format
- Right to object: object to processing based on legitimate interests
To exercise any of these rights, contact us at [sales@calivape.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Security
All transactions are encrypted using SSL technology. We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
9. Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised date. Continued use of our site after changes constitutes acceptance of the updated policy.
10. Contact
[sales@calivape.co.uk] · +44 7376 282584 · Unit 19, Mill Mead Rd, London N17 9QP
Also see: Terms & Conditions · Returns Policy